Legal
Last updated: 1 January 2025
These Terms and Conditions govern the use of our website and the provision of consulting services by Jasper Quay. By using our website or engaging our services, you agree to these terms. Please read them carefully.
Clause 01
"Jasper Quay", "we", "our", or "us" refers to the consulting practice operating from Level 11, Menara Prestige, 1 Jalan Pinang, 50450 Kuala Lumpur, Malaysia.
"Client" means any organisation or individual who engages our services.
"Services" means the consulting engagements described on our website and in any engagement letter or service agreement.
"Deliverables" means any written documents, outlines, summaries, or other materials produced by us in the course of an engagement.
Clause 02
An engagement begins when both parties have agreed in writing (by email or engagement letter) on the scope, fees, and duration of the work. No engagement is active until this agreement is in place.
We reserve the right to decline any enquiry or engagement at our discretion, including where we consider there to be a conflict of interest or where the nature of the work falls outside our practice area.
Clause 03
Descriptions of our services on this website are provided for general information purposes. The specific scope of any engagement is governed by the engagement letter or written agreement between us and the Client, which takes precedence over general website descriptions in all cases.
Clause 04
Fees for our services are as stated on our website and/or in the relevant engagement letter. We invoice in Malaysian Ringgit (MYR).
Our standard payment terms are fourteen (14) days from the date of invoice. Payments should be made by bank transfer to the account details provided on the invoice.
We reserve the right to pause or conclude an engagement where invoices remain unpaid beyond thirty days, without prejudice to our right to recover outstanding amounts.
Clause 05
Where a Client wishes to cancel or conclude an engagement before its natural end:
We reserve the right to cancel or conclude an engagement with immediate effect where a Client fails to meet its obligations under these terms, without refund of fees already paid.
Clause 06
All Deliverables produced by Jasper Quay in the course of an engagement are provided for the exclusive use of the Client. Upon receipt of full payment, the Client is granted a non-exclusive licence to use the Deliverables for internal purposes.
Jasper Quay retains ownership of all underlying methodologies, frameworks, and intellectual property, including any general approaches, structures, or ways of working developed independently of the Client engagement. Deliverables may not be published, sold, or provided to third parties without our prior written consent.
Clause 07
Both parties agree to hold in confidence any non-public information provided by the other in the course of an engagement. This obligation applies during and following the conclusion of an engagement, without time limit.
We will not disclose the existence, nature, or content of a client engagement to any third party without the Client's explicit written consent, except where required to do so by law or regulation.
Clients agree not to disclose our internal processes, pricing structures, or any unpublished Deliverables to third parties without our prior written consent.
Clause 08
The Client agrees to:
We are not responsible for delays or limitations in our work arising from the Client's failure to meet these obligations.
Clause 09
Our work is advisory and reflective in nature. Deliverables such as written reflections, summaries, and outlines represent our professional observations and are intended to support the Client's own decision-making. We do not guarantee specific outcomes, and the Client remains responsible for all decisions made in the course of or following an engagement.
Our work does not constitute legal, financial, human resources, or regulatory advice. Where specialist advice of this kind is required, the Client should seek it from an appropriately qualified professional.
Clause 10
To the fullest extent permitted by applicable law, our total liability to a Client in connection with any engagement shall not exceed the total fees paid by the Client for that engagement.
We shall not be liable for indirect, consequential, or incidental loss arising from our services, including loss of revenue, profit, or business opportunity, whether arising in contract, negligence, or otherwise.
Clause 11
Neither party shall be in breach of these terms as a result of a failure to perform caused by circumstances beyond their reasonable control, including natural disasters, health emergencies, or significant disruption to communications infrastructure. The affected party should notify the other as soon as reasonably practicable.
Clause 12
Both parties agree to handle any personal data shared in the course of an engagement in accordance with Malaysia's Personal Data Protection Act 2010 and applicable regulations. Please refer to our Privacy Policy for details of how we handle personal data.
Clause 13
We may update these Terms and Conditions from time to time. The current version will be posted on our website. Engagements are governed by the terms in force at the time the engagement was agreed, unless both parties agree in writing to adopt a later version.
Clause 14
These Terms and Conditions, together with any engagement letter or written agreement between us and the Client, constitute the entire agreement between the parties in relation to the relevant engagement, and supersede all prior discussions and representations.
Clause 15
These Terms and Conditions are governed by the laws of Malaysia. Any dispute arising from or in connection with these terms or any engagement shall be subject to the exclusive jurisdiction of the courts of Malaysia.
Clause 16
For any questions regarding these Terms and Conditions, please contact us at legal@jasperqud or by post to Level 11, Menara Prestige, 1 Jalan Pinang, 50450 Kuala Lumpur.